Verified Evidence: resolved · Fact Lock: locked · QA: pass
Apple has acknowledged an issue affecting the inner display on a small number of iPhone Duo units and said affected users can contact AppleCare for a replacement device. The response follows reports of damage to the foldable phone’s inner screen.

According to 9to5Mac, a handful of iPhone Duo users reported that the inner display had cracked along the hinge. Apple then told the publication that it was aware of an issue affecting a small number of units. The supplied reports do not establish how many devices are involved.

Apple’s stated remedy is for affected owners to contact AppleCare for a replacement device. CNBC reports that Apple said the devices would be replaced under its AppleCare warranty, while Engadget and 9to5Mac also reported the AppleCare replacement guidance.

The reported damage was not limited to cracks in the inner screen. Handelsblatt reported that some users had described pixel defects and other display damage in addition to broken displays. That account comes from a single publication organization in the supplied material.

The available reporting confirms Apple’s acknowledgement and its replacement guidance, but it does not specify what caused the display failures or how affected users are distributed geographically. It also does not provide a total number of affected devices, leaving the scale of the issue undefined in the supplied source material.

SOURCES

  1. CNBCApple responds to user reports of broken iPhone Duo screens on new foldable phone
  2. 9to5MacApple responds to reports of iPhone Duo’s inner display cracking
  3. EngadgetApple responds to reports of the iPhone Duo's inner display cracking
  4. HandelsblattTechnik: Apple bestätigt Probleme bei einigen Falt-iPhones
  5. Tom's GuideApple responds to iPhone Duo cracked inner screens — what to do if your phone is affected